Right of withdrawal, returns & refunds
Returns & Refunds
We hope that you will be pleased with the wallpaper that you have bought from Wallpaperjohn.co.uk,.
If you wish to return any goods to us, it must be returned to us within 14 days in re-saleable condition, in its full original packaging and the range is still for sale via our website.
If you require Wallpaperjohn.co.uk, to arrange the collection of wallpaper to be returned, the cost of haulage will also be deducted from the total refund (these costs can all be agreed before deciding if you want to return your wallpaper).
If the goods are not in a re-saleable condition when they arrive back with us, Wallpaperjohn.co.uk reserves the right to amend the amount of the refund based on the value of re-saleable goods.
We advise that all rolls are inspected prior to hanging, as a refund cannot be issued once the product has been hung. In the event of a fault please contact us immediately. In most cases we will ask you to send a sample of the Product clearly showing the fault along with all the Product Labels – it should not be necessary to return the entire faulty product. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the Product Labels until you have finished decorating. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
If your wallpaper sustains minor damage during shipping or contains a manufacturer’s defect, you must inform us by email or telephone within 48 hours of receiving the goods. If items need to be returned please keep the original packaging.
If you decide to return an entire order, costs will need to be deducted for the delivery, and the return costs.
If any of your order has gone missing, you must inform us by email or telephone within 48 hours of receiving the goods so we can assist you further.
In the unlikely event of goods being lost, damaged or stolen whilst in the process of being returned to us, you as the customer will be responsible.
If you are returning products please send them to Returns Dpt.
Wallpaperjohn.co.uk, 25 – 27 Forest Rd, Southport, PR8 6JD
This is our address for returns and any other communication.